AMMACARE Solutions Ltd ("AMMACARE", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, enquire about our services, or receive care from us.

We handle personal information in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

1. Who We Are
AMMACARE Solutions Ltd
We are responsible for deciding how your personal information is collected and used.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name and contact details

• Date of birth and address

• Emergency contact and family details

• Care and support requirements

• Health and medical information where necessary to provide care

• Information about appointments and care arrangements

• Payment and billing information

• Information provided through our website contact forms

• Information relating to job applications and employment
   

Health information is treated as special category data and receives additional protection under data protection law.

3. How We Use Your Information

We may use your information to:

• Provide and manage care services

• Assess your care and support needs

• Communicate with you and your authorised representatives

• Coordinate with healthcare and social-care professionals where appropriate

• Respond to enquiries

• Manage appointments and payments

• Maintain care and business records

• Handle complaints and safeguarding matters

• Recruit and manage employees

• Meet our legal and regulatory obligations

• Improve the quality and safety of our services
   

4. How We Share Information

We only share personal information when there is a lawful and appropriate reason.
This may include sharing information with:

• Care Professionals involved in your care

• GPs, nurses and other healthcare professionals

• Social services or local authorities

• Your authorised representative or family member, where appropriate

• Organisations involved in arranging or funding care

• Our professional advisers and service providers

• Regulators or government authorities where legally required

• Emergency services where necessary
   

We do not sell your personal information.

5. Protecting Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to people who need it for legitimate work purposes.

6. How Long We Keep Information

We keep personal information only for as long as necessary to provide our services and meet our legal, regulatory and business requirements.

Different types of information may need to be kept for different periods.

When information is no longer required, we will securely delete or dispose of it.

7. Your Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information

• Ask us to correct inaccurate information

• Ask us to delete information

• Ask us to restrict how we use your information

• Object to certain processing

• Request transfer of certain information
   

These rights are subject to certain legal exceptions.

To exercise your rights, contact us using the details above.

8. Cookies

Our website may use cookies and similar technologies to help the website function, remember preferences and understand how visitors use our website.

Where required, we will ask for consent before using non-essential cookies.

9. Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.

10. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with an updated "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or how AMMACARE Solutions Ltd handles your information, please contact us:

AMMACARE Solutions Ltd